At The Balcony Experts, we are committed to protecting your privacy and ensuring that your personal information is handled in a secure and responsible manner. This privacy policy outlines how we collect, use, share and safe guard your data when you visit our website and use our services. We collect various types of personal information in order to provide our balcony cleaning services. The information we collect includes: full name, address, email address, and phone number. Information about how you interact with our website, including IP address, browser type, device type, pages visited, and duration of visit. This is collected through cookies and similar tracking technologies. We use the information we collect for the following purposes: to schedule and provide balcony cleaning services, to confirm bookings, send reminders, and provide customer support. With your consent, to send promotional materials, newsletters and offers. You can opt out of marketing communications at any time. We also use this information to analyze website traffic, improve our services and enhance user experience. We value your privacy and will not sell or trade your personal information. However, we may share your information with trusted third parties for the following purposes: payment processing (we use secure third party payment processors to handle transactions), analytics (we use google analytics and similar tools to track website performance and improve user experience), legal compliance (we may disclose your information to comply with legal obligations, protect our rights or respond to lawful requests from authorities). We use cookies and tracking technologies to enhance your browsing experience. Cookies help us remember your preferences, analyze website traffic, and personalize content. We use necessary cookies, analytic cookies and marketing cookies. We take data security seriously and use a combination of physical, electronic, and procedural safeguards to protect your personal information. We comply with privacy laws applicable in our region, including the Personal Information Protection and Electronic Documents Act in Canada. We retain your personal information for as long as necessary to provide our services and comply with legal obligations. If you request that we delete your information, we will retain only the minimum amount necessary to comply with legal or contractual requirements. Our website may contain links to third party websites for your convenience. These third parties have their own privacy policies, and we do not accept responsibility for their practices. We may update this privacy policy at any time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting a prominent notice on our website or sending an email. Please review the policy policy periodically for the latest updates. If you have any questions about this privacy policy, or wish to exercise your privacy rights, please contact us at [email protected].