Welcome to The Balcony Experts. By booking our balcony cleaning services, you agree to the following terms and conditions. We specialize in balcony cleaning, however additional charges may apply for disposal services, animal excrement, pigeon droppings, and BBQ grease. We will inform you of any applicable additional charges before starting the service. All booking are done manually, please contact us to arrange a date, and we'll confirm your appointment in our calendar. Payment is due upon completion of the service. We accept cash, e-transfer and credit card. If you prefer to pay by credit card, please inform us in advance so we can generate an invoice. We don't charge cancellation fees, but we kindly ask for a heads up if you need to reschedule. We'll work with you to find a suitable new date. To protect fragile items, we recommend that customers move any delicate or breakable items indoor prior to cleaning. Your satisfaction is our top priority, if you're not happy with the results, please let us know and we'll address your concerns to make them right. While we take every precaution to protect your property during the cleaning process, we cannot be help responsible for damages to fragile items left on the balcony. We are committed to protecting your personal information. Please refer to our Privacy Policy for details on how we collect, use, and safeguard your data.